TIMESS reconnects businesses with dormant enquiries through structured SMS and WhatsApp follow-up, qualification, and handover to your team. No fabricated urgency. No broad promises. A clear, controlled process.
Most businesses have a database full of people who once enquired but never converted. TIMESS is a structured process not a magic solution that re-engages those contacts through SMS and WhatsApp, qualifies responses, and hands qualified interest back to your team.
Dormant leads go quiet for many reasons price hesitancy, timing, competition, or simply never being followed up properly. Many are still interested but need the right prompt at the right moment.
TIMESS contacts those leads with structured, consent-aware messaging designed for each niche. Our AI-assisted qualification helps separate genuine interest from non-responses, so your team spends time on the right conversations.
We don't replace your sales process. We feed it. Your team handles the close. We handle the re-engagement and qualification work that most businesses never have the bandwidth to do consistently.
Existing enquiries, old quotes, lapsed contacts handled confidentially.
Tailored to your niche, compliant with AU spam and privacy law.
Personalised, measured, with clear opt-out at every step.
You close the conversation using your existing process.
Success criteria defined before we start no grey areas.
We want to work with businesses where this model genuinely makes sense. That honesty matters to us more than taking on every enquiry.
TIMESS works across five specialist areas where dormant lead reactivation is most relevant. Each has its own dedicated page with a deeper explanation.
Old quote requests, comparison shoppers, rebate timing hesitancy. Our primary specialist focus.
Explore the Solar page →Display home visitors, missed callbacks, enquiry-stage leads not properly re-engaged.
Explore the Builders page →Electricians, plumbers, renovators with old enquiry lists and quote requests not worked.
Explore the Trades page →Pre-approval enquiries, rate comparison leads, and refinancing contacts that went quiet.
Explore the Finance page →Quote requests, renewal follow-up, and policy comparison leads that didn't convert.
Explore the Insurance page →The operator background behind Time SS and the principles that shape how we work.
Read the About page →A structured four-stage process with clear handover rules and agreed commercial terms before anything begins.
We review your dormant lead list, assess lead age and origin, segment by likely responsiveness, and agree which contacts are in scope. Nothing begins without written agreement.
We prepare outreach sequences tailored to your niche. All messaging is reviewed for compliance with the Spam Act 2003 and Australian Privacy Principles before sending.
Contacts receive structured SMS and WhatsApp messages with clear opt-out at every step. Responses are qualified. Non-responders receive follow-up at appropriate intervals.
Qualified, interested leads are handed to your team with conversation history. The agreed commercial trigger defined upfront determines when and how our fee applies.
Responsible lead reactivation requires consent awareness, opt-out management, and clear data handling. This is part of our process, not an afterthought.
We define which leads are in scope, what the exclusions are, and what the commercial trigger is in writing before any outreach begins.
All messaging complies with Australia's Spam Act 2003 and the Privacy Act 1988. Every message includes a clear, functional opt-out honoured immediately.
Your lead data is not shared with third parties, not used for any other campaign, and handled under a confidentiality agreement. You retain ownership.
Every contact point gives leads a simple way to opt out. Opt-outs are removed from all sequences immediately and permanently.
You receive regular reporting on outreach volume, response rates, opt-outs, and qualified leads handed over. Full visibility no black box.
The definition of a successful outcome, attribution rules, and fee structure are agreed in a written document before we start. No disputes.
Time SS is led by Felipe Silva, whose background spans business ownership, operations, logistics, customer service, systems, and process-driven roles across Australia.
Through that experience, one issue kept appearing across service-based businesses: valuable opportunities were often lost not because demand was missing, but because follow-up was inconsistent, delayed, or stopped too soon.
That practical insight shaped the current direction of Time SS helping businesses make better use of their existing lead database through structured follow-up, clearer workflows, and appointment-booking systems designed to support real sales processes.
The focus is simple: create a more reliable way for businesses to reconnect with dormant enquiries, qualify genuine interest, and turn missed opportunities into productive conversations.
"I kept seeing good businesses leave real value sitting in their CRM. The leads were there. The interest had been there. What was missing was a consistent, structured process to go back and find it."
We do not publish standard pricing publicly because the commercial structure varies by industry, database size, lead age, and agreed success criteria. Every engagement is discussed and documented individually.
Our commercial model is designed to align with your outcomes. We define the success trigger upfront typically a confirmed job, signed agreement, or equivalent and our fee applies only when that trigger is met.
The commercial trigger, attribution rules, fee amount, and any exclusions are written into a simple agreement before outreach begins. No surprises and no disputed invoices after the fact.
We do not publish per-lead or per-conversion figures publicly because the structure depends on your niche, average job value, and database profile. Contact us to discuss what makes sense.
To discuss the commercial structure for your business, book a 15-minute strategy call or request a dormant lead review. We will be direct about whether we think the model is a good fit before asking you to commit to anything.
Book a 15-minute strategy call to discuss your lead database and whether Time SS is the right fit. Or request a free dormant lead review honest assessment, no obligation.